Payment Infomation
1. What sizes do you offer?
We primarily offer sizes ranging from EU 38 to 44, with select styles available up to EU 50.
2. Do you ship internationally?
Yes, we offer international shipping via DHL express. Shipping is free for dresses that are not on sale.
3. How long does delivery take?
Delivery times vary depending on the destination country, but typically range between 3 to 7 business days.
4. Can I return or exchange a dress?
Yes, under the following conditions: – You must request a return within 1 day of receiving your order.
– The item must be unworn, unwashed, with original tags attached and in its original packaging.
– Custom-made or altered dresses are non-returnable.
– If returning due to personal preference, you will be responsible for both delivery and return shipping costs.
– To exchange an item, please return it first and place a new order once your return is approved.
5. Do you offer custom sizing or alterations?
Yes, we do offer custom sizing and alterations. Please note that any custom-made or altered dresses are final sale and cannot be returned or refunded.
6. What should I do if my dress arrives damaged or incorrect?
Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us right away and provide clear evidence, such as high-quality photos or videos. We will evaluate the issue and take the appropriate steps to resolve it.
7. How can I track my order?
Once your order is packaged, we will send you a DHL tracking number via email. You can use this number to track your shipment in real-time.
8. Do you restock sold-out items?
Restock availability may vary by style. If you’re interested in a specific item, please contact us directly for more information.
9. Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within 1 day of purchase. Custom-made or altered dresses cannot be canceled or changed once production has started.
10. Do you offer discounts?
Yes, we occasionally offer discounts on selected items. Please note that items purchased on sale are non-returnable, and shipping fees for sale items are covered by the customer.
